Booking & Cancellation Policy

At Musashi Serenity Studio, our focus is on providing an exclusive, high-quality healing experience. To ensure each client receives the uninterrupted, dedicated time and premier standard of care they deserve, all appointments must be secured with full prepayment at the time of booking.

Cancellation & Rescheduling We understand that unexpected changes can occur. If you need to cancel or reschedule your appointment, we kindly ask for at least [48 hours] notice.

• With [48+ hours] notice: Your prepayment will be fully refunded to your original payment method, or it can be credited toward a future rescheduled appointment.
• With less than [48 hours] notice: The full prepayment is non-refundable. Because we prioritize quality over volume, late cancellations severely impact our schedule and leave gaps that cannot easily be filled on short notice.

Late Arrivals & No-Shows

• Late Arrivals: Out of respect for the schedule and following clients, your session will still conclude at the originally scheduled time. The full prepaid fee remains applicable, and no partial refunds will be issued for missed time.
• No-Shows: Failure to arrive for your scheduled appointment without prior communication will result in the complete forfeiture of your full prepayment.

Thank you for your understanding and for valuing the time, energy, and care dedicated to your wellness journey.At Musashi Serenity Studio, our focus is on providing an exclusive, high-quality healing experience. To ensure each client receives the uninterrupted, dedicated time and premier standard of care they deserve, all appointments must be secured with full prepayment at the time of booking.

Cancellation & Rescheduling We understand that unexpected changes can occur. If you need to cancel or reschedule your appointment, we kindly ask for at least [48 hours] notice.

• With [48+ hours] notice: Your prepayment will be fully refunded to your original payment method, or it can be credited toward a future rescheduled appointment.
• With less than [48 hours] notice: The full prepayment is non-refundable. Because we prioritize quality over volume, late cancellations severely impact our schedule and leave gaps that cannot easily be filled on short notice.

Late Arrivals & No-Shows

• Late Arrivals: Out of respect for the schedule and following clients, your session will still conclude at the originally scheduled time. The full prepaid fee remains applicable, and no partial refunds will be issued for missed time.
• No-Shows: Failure to arrive for your scheduled appointment without prior communication will result in the complete forfeiture of your full prepayment.

Thank you for your understanding and for valuing the time, energy, and care dedicated to your wellness journey.